Learn how to access, view, and download certificates for users in your TrainU account through the Manage Workers page.

In this article

You’ll learn how to:

• Find a user through Manage Workers
• Switch to a user’s account
• View their available certificates
• Download a certificate

Step 1: Go to Manage Workers

From your TrainU account, navigate to:

Manage > Manage Workers

Step 2: Find the User

On the Manage Workers page, search for the user whose certificate you would like to access.

Once you locate the user, go to the Actions column and click Switch to this User (the left and right arrow icon).

Note: Switching to a user allows you to view their account and access certificates they have earned.

Step 3: Open the Certificates Tab

After switching to the user, you will be taken to their account.

Click the Certificates tab to view the certificates currently available for that user.

Step 4: Download the Certificate

Locate the certificate you need and click View Certificate. 

Once you select the certificate, your browser will automatically open it in a new window or tab. From there, you can download the certificate to your computer and print it as needed.

Tip: Depending on your browser, you can use the Download or Print icon usually located in the upper right corner of the certificate viewer page. 

Need Help?

If you are unable to locate a user or their certificate, please contact the TrainU support team for assistance.